Illustration by Alex Castro / The Verge
Last week, I placed a big dinner order for myself and several friends through DoorDash. There was no way to add a tip when I placed my order, but I wasn’t too worried — DoorDash assured me I’d be able to tip after the order was placed or delivered.
It was the first time I had used the service since last November, and since then, DoorDash made some big changes: in protest of a New York City law guaranteeing a minimum wage for delivery drivers, the platform removed the ability to add a tip when you place an order. Now, in New York City, customers like myself who want to continue tipping must do so after their order is placed.
It wasn’t until I went back to add a tip to that dinner order that I realized just how difficult DoorDash has made…