Illustration: The Verge
Head of Instagram Adam Mosseri is acknowledging recent mistakes in Meta’s moderation processes on Threads and Instagram. For example, Meta unexpectedly deleted my account this week because it thought I was underage, the company locked my colleague’s account because she joked about dying in a heatwave, and others have seen their posts disappear with no clear reason why. “Threads Moderation Failures” has been trending this week — putting more pressure on Meta’s moderation processes.
Now Mosseri admits that Meta is having problems with those processes and has publicly posted that acknowledgment on Threads. He explains there’s a “tool” that broke, which apparently did not show human reviewers “sufficient context” before they made posts and…